We at Divish Aurum have a smooth and hassle free shipping process. Our dedicated logistics team strives to deliver your jewellery on time, however if there are unanticipated delays, we will keep you informed. Every product purchased online through divija.in is absolutely free within India. International deliveries do incur charges.
We are partnered with top shipping experts such as Delhivery, Speedpost, Bluedart, FedEx, DHL & DTDC to deliver within India.
We request all customers to inspect the package for any damage or tamper before receiving or signing of receipt, if found so kindly do not accept the package and immediately inform our Customer care.
Delivery Location
Orders can be delivered to only Residential, Commercial Location. The delivery of the orders cannot be done to any public places like Malls, Hotels, Restaurants, Hostels, on Road etc.
If at all recipient is unavailable during the time of delivery, Courier Company will try making 3 attempts to deliver the product. The courier company may not accommodate any customer requests to hold back the product for few days after making 3rd attempt. In case you are still not reachable/ available, the same will be returned to our office from where the product has been dispatched.
On occasions where customer fails to collect the shipment, the return charges are borne by them.
What are the various shipping options available?
Do I have COD option?
Yes, we offer Cash on delivery option, which you may opt while checking out from the shopping cart. Items valued more than INR 30,000 are not eligible for COD.
How can I Track my shipment?
Yes, we offer a very transparent & real time shipment tracking system. Once your package is shipped you would receive an SMS & an Email confirming the same. Alternately you may also visit your Divish Aurum account and view your shipment status under “Track my Order” or if you have chosen Guest checkout, you can track your order using the following URL
What to expect on delivery of shipment?
The package contains:
• The selected jewellery item
• Billing invoice consisting of product details
• Tamperproof cover (which can be used in case you choose to return)
• Product certificate (wherever applicable).
How to return a product? (7 days free return)
Please follow the below instructions to return your item within 15days.
1. Please place a call with our CRM team on the mentioned phone number requesting to return the product.
2. CRM team will schedule the courier pickup upon receiving the return request; the schedule will be informed to customer by means of an Email.
3. Please pack your jewellery in as it is condition along with the barcode tag in the tamper proof cover that is provided with the package.
Packaging Guidelines
o Please pack the item, product certificate and original invoice in the tamper proof cover.
o Handover the package to the courier agent and collect an acknowledgement.
o Kindly ensure your availability on the day of pick up and hand it over to the courier agent.
What is the procedure for placing an international order?
• All international customers are requested to check the “International shipping” option in the product landing page
• Then choose the item you would like to buy followed by filling an enquiry form
• Once we receive your enquiry, our CRM executives will confirm the shipping charges; we would send you a payment URL.
• Please use this URL to view the actual shipping cost and use the payment gateway to complete the payment.